Privacy Policy

Last updated: 31/12/2025

Who is responsible for your data

Ola Balme Massage Therapy and Reflexology (“we”, “us”, “our”) operates the website olabalmetherapy.com.

We are the data controller for personal data processed through this website under the UK General Data Protection Regulation and the Data Protection Act 2018.

Contact details:

Email: olabalme1@gmail.com
Phone: +44 7506 554004

What data we collect

When you submit a form on this website, we collect the following information:

Name
Email address
Phone number

We do not intentionally collect special category data (such as detailed health information) through our online form. Please avoid including sensitive information in free‑text fields.

How and why we use your data

We use your personal data to:

Read and respond to your enquiry or booking request
Provide the services you request from us
Keep basic records of enquiries and bookings for our business administration and legal obligations

The lawful bases we rely on are:

Performance of a contract (or steps taken at your request before entering a contract) when we respond to enquiries and provide services
Our legitimate interests in running and promoting our business, where these are not overridden by your rights and interests

We will not use your details to send marketing emails or texts unless you have explicitly agreed to this.

4. Who we share your data with

We do not sell your personal data.

We may share your data with:

Our website hosting and email providers, who help us run this site and receive your messages
Professional advisers (for example, accountants) where necessary for our business records and legal obligations

All such service providers are required to keep your data safe and to use it only for the purposes we specify.

5. How long we keep your data

We keep your personal data only for as long as necessary for the purposes described above.

In general, we will keep:

Enquiry and booking form submissions for up to 6 months after our last contact with you, unless we are required by law to keep them longer.

After this period, we securely delete or anonymise your data.

How we keep your data secure

We take appropriate technical and organisational measures to protect your personal data, including:

Using reputable hosting and email providers
Restricting access to personal data to those who need to know it
Using passwords and, where available, other security measures to protect our systems

However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your data protection rights

Under data protection law, you have rights including:

Right of access – to ask for copies of your personal data
Right to rectification – to ask us to correct inaccurate or incomplete data
Right to erasure – to ask us to delete your personal data in certain circumstances
Right to restriction of processing – to ask us to limit how we use your data in certain circumstances
Right to object to processing – to object to our processing where we rely on legitimate interests
Right to data portability – to ask us to transfer your data to you or another organisation in certain circumstances

You do not have to pay a fee to exercise your rights.

If you make a request, we have one month to respond.

To exercise any of these rights, contact us at: olabalme1@gmail.com.

Complaints

If you have any concerns about our use of your personal data, you can contact us using the details above.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator:

Information Commissioner’s Office
Website: www.ico.org.uk
Helpline: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom

Changes to this policy

We may update this privacy policy from time to time to reflect changes in how we process personal data or legal requirements.

The updated version will always be posted on this page with a new “Last updated” date.